Kononi transforms waiting in banks, hospitals, and public offices with a complete system: software, physical equipment, and real-time queue control. Your teams get the tools to manage flow, your users get a smoother journey, and every site delivers a consistent experience from arrival to service.
Kononi adapts to the operational realities of each partner. We support institutions that need to welcome people better, organize flow better, and equip their service areas better.
Improve branch reception, reduce counter congestion, and connect tickets, calling screens, ATMs, and withdrawal kiosks into one coherent customer journey.
Organize arrivals, separate flows by service, display calls in the waiting room, and coordinate medical and administrative teams with more clarity.
Modernize the citizen experience, handle peak traffic more efficiently, increase queue transparency, and standardize service in administrative centers and public counters.
Kononi is not just software. We can supply, install, and configure the equipment needed to create a complete on-site service journey.
Touch-enabled kiosks that issue tickets on site, reduce crowding, and help visitors enter the right queue as soon as they arrive.
Compact devices that print physical tickets, queue numbers, and service identifiers with easy deployment at the reception desk.
Waiting-room screens that show called numbers, matching counters, and useful information for visitors.
We support workstation setup, network connectivity, rollout, and training so teams can adopt the system quickly.
A complete suite of tools designed to improve the front-desk experience in every institution, from the first ticket to performance reporting.
Find the nearest service point, check hours, available services, crowd levels, and prepare your visit in advance with a clear interactive map.
Take your ticket from anywhere and let the system synchronize your place with the real queue, on-site kiosks, and call displays.
Our algorithm analyzes service history, active agents, pending tickets, and live counter pressure to predict when your turn will come.
See every ATM on a map with live status: working, under maintenance, out of service, or being restocked.
A smart chatbot with access to your organization’s knowledge base. It gives instant answers on tariffs, procedures, required documents, and service rules, powered by semantic search over your internal files.
An on-site screen shows called tickets, matching counters, and upcoming numbers clearly from a distance so everyone can follow the flow.
Detailed dashboards for directors: waiting times, satisfaction rates, complaints, performance by agent and branch, all ready for filtering and export.
Three steps to transform the waiting experience, from equipment installation to the next customer being called.
From the mobile app or the on-site kiosk, the customer selects a branch and service, then instantly receives a ticket number with a wait-time estimate.
From the dashboard, the agent sees pending tickets for their services. One click on "Next" calls the next customer, updates the public display, and notifies the user.
The dashboard centralizes queue data, service times, customer complaints, agent performance, and equipment status to support better decisions.
Kononi adapts to your needs with the software, physical equipment, and rollout support required to deliver a complete solution. Banks, hospitals, and government offices can improve the user experience from day one.
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